Privacy Policy
Last updated: January 2025
Introduction
BOAME ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency response mobile application and services.
Information We Collect
Personal Information
- Name, phone number, and emergency contact information
- Location data when you use emergency services
- Device information and usage data
- Emergency incident reports and communications
Location Information
We collect precise location data when you activate emergency services or share your location with emergency contacts. This information is critical for dispatching help to your exact location.
How We Use Your Information
- To provide emergency response services and dispatch help
- To notify your emergency contacts when you trigger an alert
- To communicate with emergency responders about your situation
- To improve our services and develop new features
- To maintain the security and integrity of our platform
- To comply with legal obligations and law enforcement requests
Information Sharing
We share your information only in the following circumstances:
- Emergency Services: With police, fire, ambulance, and other emergency responders when you request help
- Emergency Contacts: With your designated emergency contacts when you activate an alert
- Partner Agencies: With verified private security and medical response partners
- Legal Requirements: When required by law or to protect rights and safety
Data Security
We implement industry-standard security measures to protect your information, including end-to-end encryption for sensitive communications, secure data storage, regular security audits, and restricted access to personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt-out of non-essential communications
- Withdraw consent for location tracking outside emergencies
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@boame.app
Phone: +233 XX XXX XXXX